Refund & Cancellation Policy
At Trip Easy Go, we understand that travel plans can change unexpectedly. Our goal is to make the refund and cancellation process as transparent and fair as possible, while balancing the policies of our third-party providers (airlines, hotels, transportation, and tour operators).
1. General Cancellation Policy
Cancellations must be submitted in writing via email to support@tripeasygo.com.
Refund eligibility depends on:
The travel package selected
The date of cancellation relative to the departure date
Specific terms and conditions from third-party service providers
2. Refund Timelines
| Cancellation Notice Period | Refund Amount |
|---|---|
| 30+ days before departure | 80–90% refund (minus non-refundable fees) |
| 15–29 days before departure | 50–70% refund (minus non-refundable fees) |
| 7–14 days before departure | 30–50% refund (depending on service type) |
| Less than 7 days before departure | No refund available |
Note: Non-refundable deposits, visa processing fees, insurance premiums, or airline cancellation penalties are excluded from any refund.
3. Non-Refundable Services
The following services are typically non-refundable once booked:
Flights with restricted fare rules
Visa processing and government-related fees
Hotel stays during blackout dates or high-demand periods
Travel insurance
Customized or promotional packages (unless otherwise stated)
4. Force Majeure Events
Trip Easy Go is not liable for refunds due to circumstances beyond our control, including:
Natural disasters (e.g., earthquakes, floods)
Pandemics, epidemics, or government travel bans
Political unrest, terrorism, or war
Airline strikes or transportation disruptions
In such events, we will work with suppliers to minimize cancellation penalties and may offer rescheduling or travel credits when possible.
5. Trip Modifications
If you wish to modify your trip (change dates, destination, or participants), please contact us as early as possible. Fees may apply depending on the timing and third-party terms.
6. Refund Process
Refunds (if approved) will be processed within 10–15 business days to your original method of payment.
We will notify you via email once your refund has been initiated.
7. No-Shows and Missed Departures
If you fail to show up or miss your scheduled departure without prior notice:
No refund will be issued
Rebooking may not be possible due to availability constraints
8. Travel Insurance
We strongly recommend purchasing comprehensive travel insurance to cover unforeseen cancellations, delays, medical emergencies, or trip interruptions. Our travel expert team will assist you in getting the insurance plan. Trip Easy Go is not responsible for losses incurred if you decline coverage.
9. Contact Us
For any questions related to cancellations or refunds, please reach out to:
Trip Easy Go
📍 Rochester, NY, USA
📧 support@tripeasygo.com
🌐 https://tripeasygo.com
